Refund policy

RETURN AND REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at adventure@anmsoutdoors.com. If your return is accepted, we will provide you with the return address and instructions on how and where to send your item.

Items sent back to us without first requesting a return will not be accepted.

You can contact us for any return questions at adventure@anmsoutdoors.com.

RETURN SHIPPING COSTS

Customers are responsible for return shipping costs for change-of-mind returns.

If an item is defective, damaged, or incorrect, please contact us first. We will review the case and provide the appropriate return instructions.

We do not charge a restocking fee for approved returns.

DAMAGES AND ISSUES

Please inspect your order upon delivery and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

EXCEPTIONS / NON-RETURNABLE ITEMS

Certain types of items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids, or gases.

Please contact us if you have questions or concerns about a specific item.

We do not accept returns on gift cards. Sale or clearance items may also be non-returnable where stated on the product page.

EXCHANGES

We accept exchanges for eligible items.

The fastest way to ensure you get the item you want is to return the original item. Once the return is accepted, you can place a separate order for the replacement item.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, where applicable under local law.

The item must be returned in the same condition in which it was received, unused, with tags where applicable, and in its original packaging. Proof of purchase may be required.

REFUNDS

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at adventure@anmsoutdoors.com.